ServiceNow CSM Architect:
Our client is a Multinational and is looking for a ServiceNow CSM Architect for this critical project.
Essential Requirements:
- All of Development related inputs without CMDB
- Experience Architecting ServiceNow Customer Service Management (CSM) module
- Experience in configure CSM agent workspace
- Experience with end user/agent portal in CSM
- Experience in integrating customer service with other applications
- Experience in set up the additional plugins, set up the customer information, set up the case
management features and set up the communication channels
- Certification – CIS-Customer Service Management (CSM)
