Project Delivery Manager

Main purpose of role:

  • To be an important point of contact for Client delivery of all Projects working with all internal and external stakeholders.
  • To develop high standards, quality controls and methodologies for project management across all projects globally.
  • To ensure greater consistency across all projects, increasing levels of project maturity and customer satisfaction.
  • To secure increased revenue and profitability through thorough project governance and customer satisfaction.
  • To reduce customers’ escalations. Key Role Responsibilities:
  • Detail focussed, Project Delivery Manager with lot’s of customer interactions.
  • Engage with key stakeholders across the company, ensuring effective communication.
  • Increase recurring revenue by working closely with the VP Customer Success.


    Essential Requirements:

  • Proven and demonstrable experience as a Project Delivery Manager within Telecommunications, managing a team of professional and experience project managers within the Telco sector.
  • Proven track record of successful delivery of large complex projects, within mobile Telco.
  • Extensive Experience of working in a professional services environment, in a similar position.
  • Good general knowledge of complex software technologies implementation.
  • Strong judgement, risk & issues management, and problem analysis techniques.
  • Ability to troubleshoot details while maintaining the “big picture” view.
  • Ability to manage high-pressure customers situations and build trust with key external and

    internal stakeholders.

  • Ability to present and communicate at a senior stakeholder level (internally & externally).
  • Ability to synthesise and communicate complex technical, product and business issues.
  • Self-motivated, “Find a way to get it done” attitude.
  • Formal qualifications project management qualification in PRINCE2, Agile or PMP.

    Preferable Experience:

  • Previous experience in OSS/Service Assurance environment experience
  • Experience in a Enterprise SaaS environment

    Key Competencies:

  • Stakeholder management
  • Drive and Gravitas
  • People management
  • Influencing
  • Customer success and satisfaction
  • Communication
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