Main purpose of role:

• To be an important point of contact for Client delivery of all Projects working with all internal and external stakeholders.
• To develop high standards, quality controls and methodologies for project management across all projects globally.
• To ensure greater consistency across all projects, increasing levels of project maturity and customer satisfaction.
• To secure increased revenue and profitability through thorough project governance and customer satisfaction.
• To reduce customers’ escalations. Key Role Responsibilities:

• Detail focussed, Project Delivery Manager with lot’s of customer interactions.
• Engage with key stakeholders across the company, ensuring effective communication.
• Increase recurring revenue by working closely with the VP Customer Success.

   

  Essential Requirements:

• Proven and demonstrable experience as a Project Delivery Manager within Telecommunications, managing a team of professional and experience project managers within the Telco sector.
• Proven track record of successful delivery of large complex projects, within mobile Telco.
• Extensive Experience of working in a professional services environment, in a similar position.
• Good general knowledge of complex software technologies implementation.
• Strong judgement, risk & issues management, and problem analysis techniques.
• Ability to troubleshoot details while maintaining the “big picture” view.
• Ability to manage high-pressure customers situations and build trust with key external and

  internal stakeholders.

• Ability to present and communicate at a senior stakeholder level (internally & externally).
• Ability to synthesise and communicate complex technical, product and business issues.
• Self-motivated, “Find a way to get it done” attitude.
• Formal qualifications project management qualification in PRINCE2, Agile or PMP.

  Preferable Experience:

• Previous experience in OSS/Service Assurance environment experience
• Experience in a Enterprise SaaS environment

  Key Competencies:

• Stakeholder management
• Drive and Gravitas
• People management
• Influencing
• Customer success and satisfaction
• Communication