IT OPERATIONS MANAGER
JOB DESCRIPTION
Ensure efficient setup and reliable operations of systems, hardware, facilities, network and IT infrastructure. To support end-users and to proactively monitor capacity utilisation, availability and security threats. Manage the technical relationship to IT suppliers.
KEY RESPONSIBILITIES
- Operations and maintenance of all IT systems including website, web self-care, provisioning, sales force management, data warehouse, databases and BI, email systems, shared drives and Active Directory
- Operation and maintenance of all facilities and hardware infrastructure including power, cooling, access control, servers, storage systems, printers, PCs, smartphones and tablets
- Operation and maintenance of all network systems including routers, switches, transmission, media gateways and PBX
- Network Management, backup and security including user access rights
- Fault handling
- Establish procedures for daily operations
- Inventory management of hardware and software
- Internal IT support (PC’s, software, printers, PBX)
- Technical KPI reporting
- Reliable and efficient operations of the Network and IT systems
- Proactive assurance of the quality of mobile services
- Employee satisfaction with IT support
SKILLS
- Presentation skills, persuasiveness, ability to motivate
- Excellent communication and problem solving skills
- Demonstrated sensitivity for proactive problem resolution in cooperation with other parties
- Fluent in English
