BSS/OSS Program Director
Leading Multinational ICT Company is looking for Senior Program Director in the ITC domain based in Bahrain. This leader will be accountable for managing complex and/or large programs, leading its program teams and interfacing with key customer contacts from its early pre-sales to delivery conclusion phases manly in telecom area.
- Develop and execute on delivery strategy/processes from pre-sales to realization.
- Drive planning, forecasting, dimensioning and optimization of delivery based on business needs for programs.
- Responsible for the delivery of services (scope, cost, quality, time and customer satisfaction) within Consulting & System Integration from sales to delivery phase. Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases.
- Assist and provide ITC SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of ITC activities and proper alignment of customer requirements.
- Manage and motivate people in diverse teams and geography, both in a line and matrix capacity – including definition of teams, interviewing and selecting process.
- Flexibility and ability to play different technical, project management and business roles as needed to ensure success of the program
- Evaluate and manage third party relationships to ensure that margin levels are met and that the business case is being realized
- Responsibility to capture add-on sales into client environments and develop and maintain strong and positive customer relationships
- Identify and address the end to end implications of changes either in IT, network, operations, services or business models and creative corrective actions to preserve or improve program goals.
In addition to this, the ITC Program Director provides support and shares his/her expertise during customer engagement activities and supports the organization during the RFP process and responsible for
– The overall solution
– The overall cost estimation
– The delivery model (mix of on-shore, near-shore and off-shore resources)
- 15 + years of experience, from within the Telco/Systems Integration Industry (consulting or Systems Integration) on driving IT SI transformation programs or projects of high complexity